Privacy Policy

Your privacy is important to us. This policy explains how we handle your information.

Effective Date: January 1, 2026

Last Updated: January 1, 2026

Introduction

BC Towing Service, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our towing and roadside assistance services.

Please read this privacy policy carefully. By using our website or services, you consent to the practices described in this policy.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and contact information (email address, phone number, physical address)
  • Vehicle information (make, model, year, color, license plate number)
  • Location information (current location and destination)
  • Payment information (credit card details, billing address)
  • Service request details and communication history

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address and geographic location
  • Browser type and version
  • Operating system
  • Pages visited and time spent on each page
  • Referring website addresses
  • Device identifiers and mobile network information

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our towing and roadside assistance services
  • Processing and fulfilling your service requests
  • Communicating with you about services, updates, and promotions
  • Processing payments and maintaining transaction records
  • Analyzing website usage to improve user experience
  • Complying with legal obligations and industry regulations
  • Protecting against fraud and unauthorized transactions

Who Has Access to Your Information

We limit access to your personal information to authorized personnel who need it to perform their job functions. These individuals are subject to confidentiality obligations and may be disciplined or terminated for violating our privacy policies.

Internal Access

  • Customer service representatives handling your service requests
  • Dispatchers coordinating service delivery
  • Technical staff maintaining our systems and website
  • Management personnel overseeing operations

Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

  • Payment processors
  • Cloud hosting providers
  • Email and communication services
  • Analytics providers

These providers are contractually obligated to protect your information and may only use it for the purposes we authorize.

Third-Party Sharing

We may share your information in the following circumstances:

  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Protection of Rights: To protect our rights, privacy, safety, or property
  • With Your Consent: When you have given explicit permission for such sharing

We do not sell your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

  • Providing our services and maintaining service records
  • Complying with legal, tax, and accounting requirements
  • Resolving disputes and enforcing our agreements

When your information is no longer needed, we securely delete or anonymize it.

Your Rights and Choices

Access and Correction

You have the right to access the personal information we hold about you and request corrections to inaccurate or incomplete data.

Deletion Requests

You may request that we delete your personal information. We will comply with such requests unless:

  • We are required by law to retain the information
  • The information is necessary for ongoing legal claims
  • Retention is necessary for fraud prevention

Data Portability

You may request a copy of your personal information in a portable, machine-readable format.

Opt-Out of Communications

You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or contacting us directly.

How to Request Data Deletion

To request deletion of your personal information, please contact us using the information provided below. We will respond to your request within 30 days and may require verification of your identity before processing.

You can submit a deletion request by:

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Secure server infrastructure with access controls
  • Regular security assessments and updates
  • Employee training on data protection practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

BC Towing Service, LLC
13171 Sw 18th Ter
Miami, FL 33175
Phone: +1 (228) 235-1278
Email: about@bctowingservice.com